Ann Arbor YMCA

Alexander Sultan 2 months ago

Went to the Y with a friend using a guest pass and had a strange experience. There was a pickleball group taking up all but one of the basketball courts. The free court was separated by a large curtain. My friend and I were shooting around when 3 young girls came into the gym. At that point one of the workers asked us to leave stating “there’s too many of you now”. I believe the pickleballers complained about noise? My Y experience was one of discourtesy and arrogance. If you’re looking for a gym that embodies what is wrong with the direction we are heading as a city this is your spot!

Peng Zhang 4 months ago

I went to swim on Thursday night and put my eyeglasses on the pool bench right beside my bag. When I was done swimming and found my glasses were missing. Brand new glasses bought two weeks ago. I have a very high prescription and can’t see a single object without glasses. I immediately reported to the manager and she told me to review the camera recording and get back to me the next morning. But I have not heard back after two days. I called and was told the camera recording can only be reviewed during work day and we have to wait until next Monday. Luckily on that day my swim goggles have a close prescription and I ended up wearing my swim goggles to get back home. Now I am living my life without working eyeglasses for 3 days and waiting for my new glasses to arrive hopefully in a week. I understand that I am responsible for my properties missing or stolen and I also understand that the manager is busy that reviewing the recording is the last thing they need to worry given their busy schedule.

Grant Lach 5 months ago

It’s clean every time I’ve been here, the workers are kind and helpful, it does sometimes get busy - but what else would you expect from a place that offers so much to the community.

stephen johnson Edited 5 months ago

Downgrading my review to 1 star due to the YMCA’s cancellation policy and handling of my account. My signed cancellation form stated that April 30th was my last day of membership. However, the YMCA still charged me for the month of May due to an internal policy that was not disclosed during the cancellation process or included on the cancellation form, and they refused to refund the charge. $70/month is reasonable for what this gym offers, but several staff practices make the experience frustrating. The facility is kept uncomfortably warm. More concerning is how closing is handled: fans are turned off 30 minutes before close, and lights are shut off exactly 10 minutes before closing while members are still actively working out. There are also frequent closing announcements (around five), which make the early shutdown of lights and airflow feel unnecessary and disruptive. This creates the impression that members are being inconvenienced and pushed out well before the stated closing time. Management should reconsider temperature control and allow members to use the facility fully until closing time, without reducing lighting or airflow.

A. Reviewer Edited 6 months ago

Always dirty and consistently unpleasant smelling. The locker rooms reek (they were cleaned once, but within a week the odor was back), the stairwells are filthy, and the floors are visibly grimy. Roughly a third of the machines seem to be broken at any given time, often for weeks. The swimming schedule is another mess. Hours change arbitrarily, with no notice to members. Overall, this is one of the most disappointing and poorly managed branches I have encountered.